Notace Guarantee

We know buying from a new brand is a big decision, especially when it comes to specialist footwear — so we want you to feel completely confident in your purchase. That's why every pair of Notace shoes is backed by a 12-Month Manufacturer's Guarantee, covering manufacturing defects from the date of fulfilment. On top of that, we offer a 30-day free returns policy if you simply change your mind.

What's Covered by the Guarantee

Faulty stitching
Sole separation
Manufacturing-related structural defects

What's Not Covered

Normal wear and tear
Damage caused by misuse, accidents, or neglect
Water damage (unless the product is explicitly marked as waterproof)
Fit or sizing issues beyond the standard return window
Unauthorized repairs or modifications

Our Standard Return Policy

Didn't love the fit, or just changed your mind? You're covered by our 30-day returns policy, as long as the item is unworn, unused, and in its original packaging.

If you opted for Checkout+, your return shipping label is free. If you did not add Checkout+, the cost of the return shipping label will be deducted from your refund.

We recommend trying the shoes indoors on a carpeted surface with socks on to keep them returnable. If we find any signs that the shoes have been worn or used—including discoloration or wear on the soles—you will not be eligible for an exchange or refund.

How to Return an Item

All returns are handled through our returns portal. You'll be guided through the process and issued a return label if eligible.

Once we receive and inspect the returned item, we'll process eligible refunds within 7–10 business days. For a guarantee claim, please contact support@notace.com

For full details on eligibility, timelines, and Checkout+, see our returns & refund policy.