Returns and Refunds

Thank you for shopping with us! If you're not completely satisfied with your purchase, we're here to help.

Return Window

You have 30 days from the date your order was fulfilled to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Be in the same condition that you received it

  • Be unworn or unused, with tags attached

  • Be in the original packaging

  • Include a receipt or proof of purchase

We reserve the right to reject returns that do not meet these criteria.

We also have a Notace Guarantee for manufacturer issues, Read more here.

How to Start a Return

Returns must be initiated through our returns portal. Please follow the instructions provided on the portal to begin the return process.

Checkout+

  • What is Checkout+ ? Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

By adding Checkout+ on your order, you will receive:

  • Free Return Shipping: If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.

  • Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost. If you don't opt into package protection, once a carrier marks the package as delivered, Notace will not be responsible for lost or stolen packages

  • Opting out: If you opt out of checkout plus, you'll be prompted to purchase your label through the return portal at the end of the return submission process.

How to Start a Return/Exchange

If your shoes aren’t the right fit, you can start a return or exchange through our returns portal. Simply enter your order information and follow the instructions to see the options available for your order.

How it works:

  • Start your request: Visit our returns portal and enter your order details.

  • Choose your option: Select an eligible return or exchange based on the options available for your order.

  • Follow the instructions: the portal will guide you through the next steps, including any applicable fees or shipping instructions.

If you purchased Checkout+, you may be eligible for additional benefits, including free returns and protection against package loss or theft, subject to the applicable terms.

Should you opt out of Checkout+ the cost of return shipping will be the customers responsibility. For returns the cost of the label will be deducted from your refund. For exchanges you will be prompted to purchase the return label through our portal.

Please note that all returns and exchanges are subject to our return policy and eligibility requirements. For questions or assistance, contact our customer support team at support@notace.com.

International Shipping

We offer international shipping to the United Kingdom and Canada. Please note that customers are responsible for all outbound shipping costs. At this time, we're only able to accept returns on international orders and cannot offer exchanges.

For added peace of mind, we offer Checkout+, an optional service that includes free returns for customers who select and pay for it at checkout. Checkout+ also provides protection against issues such as lost or stolen packages during delivery.

Please note that outbound international shipping costs are always the customer's responsibility.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 7–10 business days. You will receive the full order amount, provided the returned item meets the eligibility criteria.

Need Help?

If you have any questions or need support with your return, please contact us through our customer service page or email.